FAQ
Ⅰ. Order and Delivery Issues
Q1: How can I check my order status?
A: If you provided your email address during checkout, you’ll receive a shipping confirmation email once your order ships. This email will include your shipment’s tracking number, allowing you to track your order on the shipping carrier’s website directly. Or track from this Track Your Order page.
Q2: When is the shipping time?
A: In-stock orders were received by 00:00 UTC Monday-Friday will usually ship the same day. Orders will usually ship the next business day if received after 00:00 .UTC on Saturday or Sunday, or on public holidays.
Items in your order may ship at different times, depending on availability. Usually, orders will be delivered within 3~7 business days.
Magic ZC will make every effort to process orders within the stated time frame. Estimated delivery dates are not guaranteed. Magic ZC is not liable for shipping delays caused by severe weather or unforeseen events.
To ensure the security of purchases, Magic ZC may need to contact customers to validate orders, which may cause delays. Transit time may vary depending on proximity to the distribution center and inventory availability.
Shipping information can be changed before the order is shipped out by contacting us immediately.
Q3: How is the shipping method?
A: Our express delivery incolud : DHL,GLS,DPD and Post.
Most purchases shipped from our warehouses will arrive within 3-7 business days. If there is a delay, we will notify you by mail or email.
Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.
Some purchases shipped from China will arrive in more than 7 days. If you have any questions, please contact us by Live chat or Contact Us page.
Ⅱ. Payment Issues
Q4: What payment methods do you accept?
A: We accept multiple payment methods, including PayPal, credit cards.
- Pay with PayPal
When you place an order with PayPal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
- Pay with credit cards
We accept payment by popular credit cards: Visa,Mastercard,American Express,JCB,Diners Club,Discover.
On the order checkout page, you can directly choose credit card payment and enter the relevant credit card information to complete the payment.
Q5: What measures do you have for payment security?
A: Our payment system uses advanced encryption technology to ensure the security of your payment information. We collaborate with major payment platforms to jointly safeguard your payment security.
Ⅲ. Products and After-Sales Service
Q6: Can I return or exchange a product?
A: We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.Please check the return policy page or contact customer service for specific policies before purchasing.. Please check the return policy page or contact customer service for specific policies before purchasing.
You can always contact us for any return questions at support@magiczc.com.
Q7: Is the product quality guaranteed?
A: Yes, we attach great importance to product quality assurance.
Our products have undergone rigorous testing and certification processes, including review by the Director of the United States Patent and the attainment of the EQO Test Report and EQO certification. In addition, our products also meet the registration standards of the EU intellectual property and have obtained the relevant registration certificates.
You can rest assured to trust our products and use them for your baby without any worries. We are always committed to providing high-quality and safe products to meet the health needs of you and your baby.
If you have any other questions or concerns, please feel free to contact us, and we will answer them wholeheartedly.
Q8: What gift will I receive with a stroller purchase?
A: When you purchase a stroller from our 3-in-1 series, you’ll receive a complimentary gift. The specific gift varies by product. For more details, please refer to the product page.
Ⅳ. Other Questions
Q9: How can I contact customer service?
A: If our customers face any issues r, here are the ways to contact our customer service specialist team:
By email: support@magiczc.com
By phone number: +8613332620539
Q10: If I have other questions, how can I get help?
A: In addition to the above FAQs, you can also browse our service center and policies center or contact us through the above contact information. We will try our best to help you solve the problem.